The Professional Technical Services Installation Solutions Group (PTSISG) currently provides fulfillment installation solutions throughout the Southeast for Exede, one of the Country's largest Satellite Internet providers, the National Communications Telecommunications Corporative (NRTC) and DIRECTV. PTSISG has the distinction of being one of a limited number of companies capable of providing nationwide installation fulfillment services.
There are some people that believe the era of true customer service is a lost art for today's businesses. This misconception has been quickly erased in the minds of the Professional Technical Services Installation Solutions Group’s (PTSISG) clients. The clients we serve are accustomed to a rapid response to all of their satellite internet and video installation needs. The PTS Installation Solutions Group continues to invest in the latest technologies and customer service innovations to develop and implement systems and procedures that will create better efficiencies and processes to support our clients, affiliates and employees.
PTS realizes that we are representing the face and/or brand of our clients. Our satellite technicians receive the highest level of support and ongoing training directly from our corporate training centers located in AL, FL and GA. They are trained to become the experts in our client’s products and installation best practices. The training process includes customer product education, addressing customer service concerns and safe work practices. All PTSISG technicians receive the full support of the PTS leadership team, field operations, customer service, human resources and supporting staff teams.
The values and culture we instill in our employees are straightforward and embraced among all of our affiliate companies and employees. We believe in providing unmatched customer service. We understand that executing our work efficiently and professionally equates to significant success and positive results for our clients. It also presents new opportunities for both our clients and employees.
Our success is built on developing long term relationships with our clients to provide high quality service to keep customer satisfaction our number one goal. PTS continually monitors our Customer Satisfaction Scores (CSAT) to assure our technicians are performing at the expected level of professionalism and technical skills. Our corporate office located in Clanton AL provides support to our network of affiliate partners and employees in the Southeast. PTS currently provides satellite internet and video installation services for our clients in Alabama, Florida, Georgia, Mississippi and Tennessee.
Professional Technical Services (PTS) corporate showroom is located at 1710 7th St North, Clanton AL. For additional information about the PTS Installation Solutions Group or Professional Technical Services and any of our products click here or call one of our service experts toll free at (855) 280-2578 and let us answer any of your questions and help you decide on the best services to suit your individual needs.